Please read the information on this page very carefully before starting a project so no surprises occur in future. If you have any questions or need to amend any clause do not hesitate to contact me.

Price

The total price can either be calculated by the hour or a flat fee for a project. My hourly fee is $41.

To give an estimate on a project, I first need to understand a scope of work for a project. Let’s get on a Zoom conference and talk!

For web projects, once work is done I can provide support service if needed.

Terms and conditions

Acceptance of Terms

Taking into account the nature of freelance work process, it is impossible to sign formal documents each time the changes discussed. Therefore, electronic communication will be held as acknowledgment.

I do love my job and I always strive to help my clients. To be a happy designer and be able to provide high quality service I need to have some personal time. This assumes work will be completed within the standard work week (Monday through Friday, 9 a.m. to 6 p.m.). I do not work on all major holidays and the entire week of Christmas and New Years.

Deadlines work two ways and a client will also be bound by any dates that we set together. The client also agrees to stick to the payment schedule set out together. I will perform the services the client need from me and I will carry them out in a professional and timely manner. Along the way I will endeavor to meet all the deadlines set but I can’t be responsible for a missed launch date or a deadline if the client has been late in supplying materials or have not approved or signed off our work on-time at any stage.

Compensation

My hourly fee is $43. In case of an hourly project, I will issue an invoice to you every other week, and payments shall be due 5 business days after receipt of invoices.

In case of a fixed price project, 50% of the total invoice amount should be paid upfront before work begins on the project. The remaining 50% of the total invoice amount should be paid after work is completed.

To make it easier for both of us, I encourage my clients to work with me via UpWork.com platform. You may find my profile and read trough reviews my clients posted.

Client Responsibilities

A client will provide me with everything that I need to complete the project including text, images and other information as and when I need it, and in the format that I ask for. The client guarantees that he has all the necessary rights and ownership in such materials to permit me to use them for the project.

Content

Unless agreed separately, I’m not responsible for inputting text or images into the client’s content management system, creating every page on the website, or into print project. If needed, I can help you finding a professional copywriter, so we can discuss it separately.

The client guarantee that all elements of text, images or other artwork provided are either owned by the client, or that the client has permission to use them. When the client provides text, images or other artwork, the client agrees to protect me from any claim by a third party that I’m using their intellectual property.

I guarantee that all elements of the work I deliver to the client are either owned by me or I’ve obtained permission to provide them to the client. When I provide text, images or other artwork, I agree to protect the client from any claim by a third party that the client is using their intellectual property. 

Graphics and photographs

The client should supply graphic files in an editable, vector digital format. The client should supply photographs in a high resolution digital format. If the client choose to buy stock photographs, I can suggest stock libraries. I could also choose photographs for you, but this would be a separate estimate. I also can create unique vector graphics for a project, but this also would be a separate estimate.

Designer Responsibilities

Graphic design

For multi-page publication and other print projects, I usually provide one design concept to start with. Through discussion we can choose together the direction to go to. The client always has the opportunity to make up to three rounds of revisions. If the client is not happy with the designs at this stage, he will pay me in full for all of the work that I have produced until that point and he may either cancel a contract or continue to commission me to make further design revisions at the hourly rate set out in original estimate.

Web design

For web design projects, I create designs that adapt to the capabilities of many devices and screen sizes. I create them iteratively and use page builder plugins so I don’t provide template as a static visual. I create several pages for review to start with and the client will have plenty of opportunities to review my work and provide feedback.

If the client does want to change his mind, add extra pages or templates or even add new functionality, that won’t be a problem. The client will be charged the hourly rate set out in the estimate I gave previously. Along the way I might ask the client to put requests in writing so I can keep track of changes.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

I test my work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), and Mozilla Firefox. I won’t test in older versions.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. I test my designs in:

iOS: Safari and Google Chrome
Android: Google Chrome

I won’t test a specific Android devices, or other mobile browsers.

Technical support

I’m not a website hosting company so I don’t offer support for website hosting, email or other services relating to hosting. The client may already have professional hosting and might even manage that hosting in-house; if so, great. If not, I will recommend one of my preferred hosting providers.

Search engine optimisation (SEO)

I don’t guarantee improvements to a website’s search engine ranking, but the pages that I develop are accessible to search engines.

Client Approvals

A client agrees to review my work, provide feedback, proofread all final designs, type and press proofs. I will make all efforts to ensure that no information is misrepresented. However, the client assumes all responsibility for content. Client’s approval of all tangible materials and artwork will be assumed after the work has been submitted to him for review, unless he indicates otherwise in writing.

Client changes

I don’t want to limit client’s ability to change his mind. The price at the beginning of a contract is based on the number of weeks that I estimate I’ll need to accomplish everything the client want to achieve, but I’m happy to be flexible. However, for any significant changes I’ll provide a separate estimate for those additional weeks.

In order to avoid errors, text changes and corrections will not be taken over the telephone and must be provided electronically. Any text with extensive changes must also be provided as marked up hard copy, e-mail with list of changes, or .pdf with sticky notes or comments, indicating the revised text.

Samples

I can use samples or photographs of the work created and client’s name for publications, exhibition, competition and other promotional purposes (such as my website) once the project has been made public.

Credit

I ask you to mention my credit on all publicity/promotion of the project and/or our relationship, including awards, competitions, press releases, etc.

Example: Design by Veronika Grebennikova

Delays and Termination

All payments received are not refundable in the event the project or the relationship is terminated for any reason. If any part of the work for this project is delayed for longer than 30 days, I will bill for work completed.

Consequences of Non-Payment

I reserve the right to suspend work and/or withhold issuing any project documents if invoice payments are not received within a reasonable period of time from invoice date.

Length of Storage

I agree to store all final electronic files created for you for a maximum of one year.

File Requirements

Print project files will be prepared using Adobe CC applications, such as InDesign, Illustrator, and Photoshop (which I feel fits the most for particular task). If you have specific requirements for how project files must be prepared, tell me about this in writing before the project begins.

Web projects files will be stored on a web server and could be accessed via CMS. The CMS I can work with are wordpress and wix.